# Agent Updation and Call Patching Flow

You will be able to update the Sales Agent and Service agent numbers for your outlet from the  dashboard. 

You can visit **Settings > Profile**

![](https://2309199397-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvJGMO3y2Acc1RkC-Eg%2Fuploads%2F77Ooq6HsC8jB4eRquUoQ%2Fimage.png?alt=media\&token=3827200d-ff47-4c8c-a89b-825791d412e3)

Under Profile, You will see another tab named **'Agent Details'**

![](https://2309199397-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvJGMO3y2Acc1RkC-Eg%2Fuploads%2FGsSrFIc5rqQOI1xUSkUF%2Fimage.png?alt=media\&token=12a960a6-b675-4d83-83ca-6b2481d07615)

Under 'Agent Details' , you will see 2 sections:

**a) Sales Agent Details**

This section contains the 3 Digital Champions who are currently mapped to your outlet. If in any case, you want to update the Digital Champion Name or number, you can do it directly from this UI itself. 

You can also decide the priority of the Digital Champions and update the current priority as well. 

**b) Service Agent Details** 

This section contains the Service agent details who will receive the SMS for every service lead that comes in to the LMS. 

You can update the Service agent details from this UI. 

![](https://2309199397-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvJGMO3y2Acc1RkC-Eg%2Fuploads%2FuQzZg7hnKpBseNlW5Oo6%2Fimage.png?alt=media\&token=dc7610c3-e35d-459d-857b-3b0de82909b8)

## Call Patching Flow

<figure><img src="https://2309199397-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LvJGMO3y2Acc1RkC-Eg%2Fuploads%2Fd71PHNWjfWYRy9Nc5Ota%2FScreenshot%202025-11-04%20120437.png?alt=media&#x26;token=681b401d-2345-4ac4-8c06-09ad0fbada55" alt=""><figcaption></figcaption></figure>