Hyundai
  • Introduction
  • What is hyperlocal?
  • Why is hyperlocal important?
  • Managing Leads
    • Logging in
    • Introduction to Leads
    • Lead Details
    • Editing Lead Details
    • Setting the Lead Status
    • Adding Note to a Lead
    • Setting Lead Reminder
    • Checking Activity Log of a Lead
    • Downloading Lead Report
  • Dashboard
    • Dashboard
    • Quick Summary
    • Funnel Metrics
    • Performance Trend
    • Your Campaigns
      • Activate or Pause Campaign
      • Edit Campaign Budget
      • Car Selection
      • Campaign Performace
    • Popular Products
    • Top Performing Ads
  • Frequently Asked Questions - Campaigns
    • Frequently Asked Questions
    • How to activate or pause a campaign?
    • Why is my Cost Per Lead higher or lower this month?
    • How many people have seen my ads?
    • How do I select the cars that I want to advertise?
    • How do I find the website where my Google Ads are taking the users to?
    • Are the changes I make on Dashboard executed in real-time?
    • What should be my Daily Budget?
    • How can I make TDS payment?
    • How do I make offline payments?
  • Frequently Asked Questions - Leads
    • Why should I use this platform when I can get lead at a lower cost per lead outside?
    • What are Expected Leads?
  • New Feature Release
    • Dealer Engagement Plan Dashboard
    • Lead Status Update
      • Which active dealers should I focus on to improve their performance?
      • Which dealers should I focus on activating first?
      • Which active dealers are doing well in the program?
      • Which active dealers are not doing well in the program?
        • Dealer Level Statistics
    • IVR Flow
    • Agent Updation
  • Reach Suggestions
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  1. New Feature Release

IVR Flow

We have implemented IVR at all your virtual numbers. Through this, we are ensuring that your outlet receives all the relevant leads pre-qualified by our system.

The current IVR have 2 options available to the customer:

a) Press '1' for Sales related queries

When the customer selects 1 for sales query, the call will be automatically connected to the Digital champion of your outlet. You can talk to the customer and note down all the details and update the status of the lead in the LMS.

b) Press '2' for Service related queries

When the customer selects 2 for service related query, an entry will be created in your LMS pre-qualified as a service query. A SMS will also be sent to the designated sales agent of your outlet with the lead details.

The customer will also receive a SMS with the sales agent details.

The service agent can contact the customer and note down the requirements.

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Last updated 3 years ago

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