IVR Flow

We have implemented IVR at all your virtual numbers. Through this, we are ensuring that your outlet receives all the relevant leads pre-qualified by our system.

The current IVR have 2 options available to the customer:

a) Press '1' for Sales related queries

When the customer selects 1 for sales query, the call will be automatically connected to the Digital champion of your outlet. You can talk to the customer and note down all the details and update the status of the lead in the LMS.

b) Press '2' for Service related queries

When the customer selects 2 for service related query, an entry will be created in your LMS pre-qualified as a service query. A SMS will also be sent to the designated sales agent of your outlet with the lead details.

The customer will also receive a SMS with the sales agent details.

The service agent can contact the customer and note down the requirements.